Help Center

No problems! If you've made a mistake with your order or need something changed, feel free to email us at equiries@sail27.com with your name and order details, and we will get back to you as soon as possible.

Most of our packages arrive within 1 - 5 business days, depending on where you are located. If you need your order ASAP, please select express shipping upon checkout. 

We know added shipping costs are always a pain to deal with, so we are happy to offer all of our customers free Australia-wide shipping on orders over $200AUD (excluding spars and boats). 

If you're order isn't exactly what you wanted - we understand. We wan't all our customers to be 100% satisfied with their orders, so we offer free 30-day returns from date of delivery. 

If you want to return items, please send us an email at equiries@sail27.com with your name and order details, and we will get back to you as soon as possible. Please ensure your returned items are unused and in the original packaging. Please note, sail27 is not responsible for covering shipping costs for returned items.

Oh no! We are so sorry that your item was damaged during it's journey. Please send us an email at enquiries@sail27.com and we will sort that out for you ASAP.

Yes, we do ship internationally! However, please note that added shipping costs may be charged for international orders.